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These terms set out the rules that apply when you open and use a mela88 account — covering how your account works, how transactions are handled through routes like bKash and Rocket, and what both you and we are responsible for. Access to mela88 and its features depends on your local law and the eligible regions we serve.
By creating an account on mela88, you confirm that you have read and accepted these terms in full. They form the binding agreement between you and us for every session, transaction and support interaction you have through the platform. We may update these terms when our services change, when payment routes are added or adjusted, or when applicable rules in the regions we serve require it. When we make a material change, we will note the revision on this page. Continuing to use your account after any update means you accept the revised terms. These terms apply to all account activity, including deposits made through bKash, withdrawals processed via Rocket or Bank Transfer, and any game session started from your logged-in account. They do not create rights that override your local law — access and eligibility always depend on the rules in your jurisdiction and the eligible regions mela88 operates in. If any part of these terms conflicts with applicable local law in your region, the local law takes precedence to the extent of the conflict. Where you have questions about a specific clause, our support route is the right place to raise them before acting.
These terms apply to everything that happens inside your mela88 account — from the moment you log in to the point your withdrawal is processed. They do not extend to third-party services you reach through links on the site, nor to any external wallet provider's own policies. Understanding the boundary helps you know where to direct questions.
Rules for creating, verifying and maintaining your mela88 account fall fully within these terms. This includes your login credentials, session behaviour across devices and the steps required to keep your account in good standing.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are governed by these terms on our side. The wallet provider's own conditions apply separately — we do not control or override those.
Game availability, lobby layout and any notices published in your signed-in account area are covered by these terms. Content accuracy is our responsibility; however, game rules are set by individual studios and displayed within each title.
External payment platforms, mobile network services and any site you reach by following a link away from mela88 are outside the scope of these terms. Check each provider's own published policy for those interactions.
These terms are not one-sided. You have practical options at each stage of your account relationship with us. Your transaction history is visible inside your signed-in account area — every deposit and withdrawal is logged there with a timestamp and the payment route used, whether that was bKash, Rocket or Bank Transfer. If any account detail is wrong — your registered mobile number, email address or preferred payment method — you can update it through the account settings page; some changes require identity confirmation, and the instructions for that are shown inline. Raising a question about a specific clause does not require you to close your account first. Contact our support channel with the clause reference and a clear description of your concern. We will respond through the same channel. If you decide these terms are no longer acceptable, you may request account closure by contacting support directly. Any confirmed balance at the point of closure will be processed through your registered withdrawal route in line with the conditions set out in the transactions section of these terms.
Open the transaction history section in your account to see every deposit, withdrawal and adjustment, each tagged with date, amount and the payment route that processed it.
Account settings let you update your registered mobile number or email. Changes to payment routes — such as switching from bKash to Rocket — follow the verification steps shown on that settings screen.
Contact our support route with the specific clause you want to discuss. You do not need to wait for a dispute to arise — asking before you act is a reasonable use of this channel.
Send a closure request through our published support channel. We will confirm receipt, process any remaining confirmed balance to your registered withdrawal route and deactivate the account.
If a clause in these terms is unclear, or if you have a question about how a specific rule applies to your account activity, use one of the contact routes below. We do not publish operating hours we cannot verify — response times depend on queue volume, and the routes below are the ones visibly available on the site.
Open the chat widget from your signed-in account page to ask about a specific clause or flag a terms-related concern in real time.
Send a written query to the support email address shown in your account's help section. Include your account reference and the clause number you are asking about.
The help section inside your account covers common terms questions, account settings guidance and the steps for updating your registered payment route.
Handling your information carefully is part of the commitment we make when you accept these terms. Here is how we approach the key areas — data, cookies, account security and change requests — so you know what to expect from us.
Account data — including your registered payment routes such as bKash or Rocket — is held and processed only as needed to operate your account and comply with applicable rules in eligible regions. We do not sell your account data to third parties.
We use cookies to keep your session active across devices. This is what allows your account state — including your wallet balance and game position — to carry over when you switch from mobile to desktop without logging out.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately through the live chat or email route. We will ask for identity confirmation before making any account changes.
We do not take oral requests for account or policy changes. All requests — whether to update a payment route, correct a detail or close an account — must come through a written support channel so there is a clear record on both sides.
These are the questions we see most often when it comes to the mela88 terms. If your question is not covered here, the support routes in the section above are the right next step.
Yes. Any deposit or withdrawal processed through bKash, Rocket or Bank Transfer on your mela88 account falls under these terms on our side. The wallet provider's own conditions apply separately — these terms do not override what bKash or Rocket publish for their own service.
Access and eligibility always depend on your local law and the eligible regions we serve. If a rule change affects how these terms apply in your region, the updated version will be published on this page. It is your responsibility to check this page periodically and to confirm that using mela88 is permitted under the law where you are.
We note the revision date at the top of this page whenever we make a material change. Continuing to use your account after a revision means you have accepted the updated terms. If you disagree with a change, the right step is to contact support and, if needed, request account closure.
Absolutely. Raising a question about a clause is a normal use of our support channel. Send your query via live chat or email with the clause you are asking about, and we will respond through the same channel. You do not need to take any other action on your account while the question is open.
Go to account settings and follow the payment method update steps shown there. Switching between bKash, Rocket and Bank Transfer as your primary withdrawal route requires you to complete the verification steps displayed on that screen — the exact fields depend on the route you select.
Open the transaction history page in your signed-in account to locate the specific entry. Note the date, amount and payment route shown. Then contact support through live chat or email with those details. We will review the record and respond through the same channel.