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We have collected the questions we hear most from our account holders — about deposits through bKash and Rocket, how your session carries across devices, and where to reach us when something needs sorting. Browse the sections below and find the answer before you need to contact support.
This page is arranged around the tasks you actually do: funding your account, checking your balance, moving between phone and browser, and getting in touch when a question falls outside what is written here. Each section below covers one task area, so you do not have to read everything — go straight to the part that matches what you are trying to do right now. For deposits, the three routes we have configured are bKash, Rocket, and Bank Transfer. Each has its own field set inside the account wallet area. If you open the Deposit tab, you will see those options listed with the fields and limits your account is currently eligible for. We do not publish a single universal limit here because limits can vary by account status — always check the figure shown on your own screen. Withdrawals follow the same wallet area: select the route you used to deposit, enter the amount, and confirm. The status of any pending transaction is visible in the Transaction History tab — no need to contact support just to check a status. For questions about access and eligibility, availability depends on local law and your eligible region.
Our primary deposit and withdrawal route. Open the wallet tab, select bKash, enter the amount and follow the fields shown. Confirmation appears in Transaction History once the step is complete.
A ready backup when bKash is not your preference. The Rocket option sits alongside bKash in the Deposit tab — same process, separate fields with the limits shown on your screen.
For those who prefer a direct bank route. Select Bank Transfer in the wallet area and follow the account details shown. Availability depends on your account status and eligible region.
These figures reflect the structural shape of the platform — what is built in, how you access it, and what payment routes are configured. We do not invent counts or performance numbers; what you see below is what the platform actually supports.
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If an answer is not on this page, these are the routes we have open. Use the one that suits the urgency of your question — live chat for anything time-sensitive, email for account documentation or formal requests. We do not publish estimated response times here because they vary; the support screen shows current availability when you open it.
Open the chat icon from any page while you are signed in. This is the fastest route for deposit queries, wallet questions and anything affecting an active session. Available from inside your account area.
Use email for account documentation, formal complaints or questions that need a written record. Find the address in the Contact section of the site footer. Response times vary and are shown on the contact page.
The Help Centre in your account menu holds written answers for the most common account and payment questions. Check there first — many wallet and deposit questions are answered without needing to contact us directly.
We write our FAQ answers from the actual product — the payment fields, the account screens and the support routes that are live right now. We do not copy answers from other sites or generalise from what similar platforms do. If the answer has changed, we update it.
Every FAQ answer here is written against the actual account and wallet screens — not generic platform copy. If a field or step has changed since we last reviewed it, the answer is updated to match what you see when signed in.
We do not publish processing times, fee percentages or limits we cannot stand behind. Where a figure varies by account, we tell you to check your own screen — because that number is the one that applies to you.
bKash, Rocket and Bank Transfer are the three routes we have configured. We describe how each one works inside the wallet area. We do not promise speeds or outcomes we cannot control end to end.
Access to mela88 and the availability of certain payment routes depends on local law and your eligible region. We say that where it is relevant, rather than implying universal access.
The three deposit and withdrawal routes work differently in terms of where you initiate them and what fields you fill in. This comparison covers the practical differences so you can decide which route to open in the wallet area.
Initiated from inside the mela88 wallet tab. You enter the amount and follow the bKash-specific fields shown on screen. Widely used as the primary route by account holders who already have a bKash wallet set up.
Also initiated from the wallet tab, with its own field set separate from bKash. A practical option if your Rocket wallet is your everyday mobile payment account and you prefer keeping transactions there.
Direct bank-to-account route, best suited for those who prefer to move funds from a bank account rather than a mobile wallet. Field requirements differ — check the wallet area for the details shown against your account.
If bKash is your day-to-day mobile wallet, start there — it is the most commonly used route on the platform. If you prefer Rocket or a bank account, both are configured and available in the same wallet screen.
These are the visible, concrete elements that shape how you use the account day to day — not abstract brand values, but the things you will notice from the first deposit onward.
Your balance, transaction history and active session follow you between mobile browser and desktop. Nothing resets when you switch. Open a game on your phone, come back to it on a browser tab — your position is exactly where you left it.
The Deposit and Withdrawal options are a single tap from the account menu. bKash, Rocket and Bank Transfer each have their own field set — no searching through settings to find where to add funds or make a withdrawal request.
Every deposit and withdrawal is logged in Transaction History inside your account. Check the status of a request without contacting support — the record shows what was submitted, what is pending and what has cleared.
Titles from Bigtime Gaming, PG Soft, Pragmatic Play and the other studios in our lobby load in the same session as your account. Deposit through bKash, then move straight to the game — no separate login or wallet app needed.
These are the questions we receive most often through live chat and email. If your question is not here, the Help Centre in your account menu has additional written answers, or you can reach us through live chat.
Sign in, open the wallet tab and select Deposit. Choose bKash from the options shown. Fill in the amount and follow the fields on screen — the required bKash steps are listed there. Once complete, the deposit appears in Transaction History.
The wallet area shows the routes available to your account. In most cases the withdrawal route matches the deposit route. Check the Withdrawal tab in your account for the options and fields shown against your current account status.
First check Transaction History to see if the transaction has a pending status. If it is pending, wait for the status to update. If it shows no record at all, contact support via live chat with your bKash transaction reference number ready.
Yes. Your account balance and session state sync across devices. Open the site in a desktop browser, sign in with the same credentials, and your balance is there. Games you had open may need to be re-launched, but your account position is preserved.
Go to Transaction History inside your account. Every withdrawal request is logged there with a current status. If it shows as pending beyond what you expect, contact support through live chat with the transaction reference from that screen.
Bank Transfer is configured for both deposits and withdrawals, subject to your account status and eligible region. Open the wallet tab, select Withdrawal, and Bank Transfer will appear if it is available on your account. The field instructions are shown on screen.