Casino / Live
mela88 is straightforward about the data we hold on your account — what we collect when you register, deposit via bKash or Rocket, and move between sessions on any device. This policy sets out your rights and our obligations, and access to certain features depends on your local law and eligible regions.
When you open an account on mela88, we collect the information you supply during registration — your name, contact details and the payment method you choose, whether that is bKash, Rocket or Bank Transfer. Each time you start a session, our systems record your device type, browser, IP address and the pages you reach inside the lobby. We use that information to keep your account consistent across devices, to process your deposits and withdrawals correctly, and to respond when you contact support. We do not sell your personal data to third parties. Where we share data at all, it is with the payment processors handling your bKash or Rocket transaction, or with technical partners who operate parts of our platform infrastructure — and only to the extent needed to complete those functions. Data stored on our servers is kept for as long as your account remains active and for any period required by applicable law. We review this policy when our data practices change, and we will notify you through your registered contact details if any change affects your rights materially. Your continued use of the account after a notified update is taken as acknowledgement of the revised terms. Access to the platform and the applicability of this policy depend on your local law and the eligible regions we serve.
Not every part of your experience with mela88 falls under this single document. Understanding the boundaries helps you know where to look when a question about your data arises — whether it concerns your account login, a payment record or a link you followed from outside our site.
Covered. When you log in, switch devices or update your account details, that activity sits within this policy. We hold the session record and you can request a summary by contacting support through the route published on site.
Partly covered. mela88 records the deposit or withdrawal instruction and its outcome. The actual transfer — whether through bKash, Rocket or Bank Transfer — is also processed by that payment provider under their own separate data terms.
Covered for behaviour data. Pages you open, game categories you browse and time on site are logged as session data linked to your account. No personally identifying information is published to the lobby itself or visible to other accounts.
Not covered. If you follow a link away from mela88 — to a payment app, a game studio support page or an external site — that destination's own privacy terms apply. We do not control or take responsibility for third-party data practices.
You have real, actionable rights over the data mela88 holds for your account, and we have set up clear routes to exercise them. If you want to see what information is recorded against your account — registration details, payment method records for bKash, Rocket or Bank Transfer deposits, session history — you can request a data summary through our support channel. If any detail is incorrect, contact us and we will correct it once we verify your identity through the account fields shown on the login page. You can also ask us to close your account, which triggers a review of what data we are required to retain under applicable law and what we can delete. Responses to data requests follow the timeline shown in our published support documentation. Eligibility for certain actions may depend on your local law and the eligible regions we serve.
Submit a request through the support route on site. We will confirm the data fields held against your account, including registration details and payment method records.
If your name, contact number or linked payment account is recorded incorrectly, reach out to support with the correct information and your account verification details.
If any part of this policy is unclear — for example, how a bKash transaction record is stored or how long session data is kept — send your question to the privacy contact route published on this page.
You may ask us to close your account at any time. We will explain which data we are required to keep by law and confirm deletion of the remainder once the process is complete.
If you have a question about how mela88 handles your personal data, or if you want to exercise any of the rights described in this policy, use one of the contact routes below. We respond through the same channel you use to reach us. Do not send account passwords or full payment credentials through any support route — share only what the support agent asks for to verify your identity.
Open the chat widget inside your account to reach support directly. Describe your privacy question and the agent will either resolve it or escalate it to the relevant team.
Send your data request or privacy question to the email address published in the Contact section of the site. Include your registered account details so we can locate your record.
The Help Centre linked from your account dashboard contains published answers for common data and privacy questions, including how payment records for bKash and Rocket are stored.
Handling account data responsibly is not a marketing statement — it is an operational requirement for every payment route and every session we support. Here is how we approach the four areas that matter most to you as an account holder on mela88.
We use cookies to keep your session active across page loads and to recognise your device when you return. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect account functionality, including the continuity of your lobby position between visits.
When you deposit or withdraw through bKash, Rocket or Bank Transfer, the transaction instruction passes through the relevant payment processor. We retain the record of the instruction and its outcome — not the full credentials of your mobile wallet or bank account.
Your account is protected by the login credentials you set at registration. We recommend keeping your password unique to mela88 and reviewing your account activity from the history section if you notice anything unexpected. Contact support immediately if you believe your account has been accessed without your permission.
We keep your account data for as long as your account is active and for any period required under applicable law after closure. Once the required retention period ends, data scheduled for deletion is removed from our active systems. You can ask about the specific retention period that applies to your account via the support contact route.
These are the questions we receive most often about this policy. If your question is not here, reach out through the support route described in the contact section above.
We collect the details you enter at registration — name, contact information and your chosen payment method. Once your account is active, we also log session data such as device type, browser and pages visited within the lobby. This is linked to your account record.
We record the instruction you sent — the amount, the payment method chosen and the outcome — but not your full mobile wallet credentials. The actual transfer is handled by the respective payment processor under their own data terms. You can review your transaction history inside your account.
Yes. Submit a data access request through the live chat or email support route published on this page. We will identify the data fields stored against your account and provide a summary. Response timelines are listed in our published support documentation.
We share data only with the payment processors handling your bKash, Rocket or Bank Transfer transactions and with technical partners operating platform infrastructure — and only to the extent needed to complete those functions. We do not sell personal data to third parties.
When your account is closed, we review which data we are required to retain under applicable law. Data that falls outside that requirement is scheduled for deletion. Contact support for details on the specific retention period that applies to your account after closure.
Contact support through the live chat or email route and provide the correct details along with enough information for us to verify your identity. We will update the record once the verification step shown in your account settings is completed.