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This page sets out how mela88 operates its policies, what applies to your account, and what you can do when you have a question about your rights or data. Access to this platform depends on your local law and eligible regions — please read this before proceeding.
Our policy documents govern the relationship between you and mela88 when you access the platform, create an account, or carry out any transaction — including deposits through bKash, Rocket or Bank Transfer. These terms are written for Bangladesh audiences but do not constitute a guarantee of availability: whether you can access this platform lawfully depends on the laws of the jurisdiction where you are located, and we ask that you verify your eligibility before registering. Where local law restricts online account activity, these terms do not override that restriction. We update our legal documents when our service changes in a material way. The current version of each document is the one that applies to your account from the moment it is published. If you continue using the platform after an update, that counts as your acceptance of the revised terms. We use bKash, Rocket and Bank Transfer as payment contexts throughout our policy because those are the routes configured on this platform — references to those rails in our terms describe transaction flows, not an endorsement of any specific third-party service. If anything in the policy is unclear, the right step is to contact us before you transact.
bKash transactions fall under our payment terms. The fields, limits and verification steps shown in your account at the time of deposit are the operative instructions.
Rocket is configured as a secondary payment route. Our policy covers how we handle transaction records for Rocket deposits in the same way as the primary route.
Bank Transfer is available for accounts that prefer it. The terms covering processing, records and disputes for bank transfers are set out in the payment policy section.
Not every element of your experience on mela88 is governed by a single document. This section clarifies where our policy applies directly, and where separate frameworks — or third-party terms — take over. Understanding the boundary helps you know who to contact when something comes up.
Creating, managing and closing your account on mela88 falls fully within this policy. Login behaviour, session continuity across devices and identity verification steps are all covered by our account terms.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered by our payment policy. However, the wallet providers themselves operate under their own separate terms, which we do not control.
Game content supplied by studios available in our lobby — including titles from Pragmatic Play, PG Soft and others in our catalogue — is governed by the respective studio licences. Our policy covers your access to that content, not the content itself.
Links to external sites, wallet apps or verification services fall outside our policy scope. We are not responsible for the terms or practices of third-party services you reach from our platform.
Your account on mela88 comes with a set of practical entitlements that you can act on at any time. You can review the transaction history held against your account — this includes deposits, withdrawals and any adjustments — by opening the account history section once you are logged in. If you notice that a detail in your account profile is wrong, such as a contact number or registered payment method, you can request a correction by reaching our support team through the contact routes listed on this page. You can also ask what data we hold relating to your account — our team will tell you what categories of information are kept and for how long, in line with the retention schedule described in our policy documents. If you want to close your account, that request goes to support as well. We process closure requests in line with our published account terms, which means any pending transactions are settled first. We do not make any of these steps harder than they need to be — each one follows the same path: log in, find the relevant section, or contact support if the option is not visible in your account panel.
Open the account history panel after logging in to see your full transaction log. Records cover bKash, Rocket and Bank Transfer activity linked to your account.
Contact support to update a registered payment method, phone number or profile detail. Changes to payment rails like bKash or Rocket may require identity confirmation as shown in your account.
You can submit a data enquiry to find out which categories of information we retain. Our team will respond with what is held and the applicable retention period.
Send a closure request through the support channel. Pending transactions are settled before closure is confirmed, following the steps set out in our published account terms.
If you have a question about how this policy applies to your account, or you need to raise a formal request under the rights described above, use the routes published on this platform. We do not invent support hours or response commitments we cannot stand behind — contact us through the available channel and we will respond in line with the process shown there.
The live chat option is accessible from the help section once you are logged in. Use this route for account-specific policy questions or to start a data or correction request.
Send policy and formal data enquiries to the email address published in the contact section of this site. Include your registered account reference so we can locate your records quickly.
For self-service actions — such as reviewing your transaction history or checking the current version of a policy document — the account help panel is the first place to look after logging in.
We keep the details of how we handle your data, use cookies and protect your account session available in the relevant policy documents linked from the footer. These are not abstract statements — each section names a specific practice, the retention period that applies to it, and the contact route for raising a question about it.
Account records, including transaction logs for bKash, Rocket and Bank Transfer activity, are retained for a period specified in our privacy policy. You can request confirmation of your specific retention period through support.
We use cookies to keep your session consistent across devices — so your balance and game position carry over whether you move from mobile to desktop. Cookie settings are explained in the cookie notice in the footer.
Your account is protected by the login and verification steps shown at the time of access. If you see unfamiliar activity, contact support immediately using the live chat or email route listed on this page.
When we update a policy document, the revised version is published with its effective date. Continuing to use the platform after that date means you accept the updated terms. Contact us before that date if you have questions.
These questions cover what we hear most often about how our policy works, what it covers and how to act on your rights. If your question is not here, the support routes above are the right next step.
Our policy is written for Bangladesh audiences, but whether you can access this platform lawfully depends on your local law and your eligible region. We do not override local law — check your eligibility before registering and using the platform.
Send a data enquiry to our support team through the email address published in the contact section. Include your registered account reference. We will confirm what categories of data are held and the retention period that applies to your account.
Transaction records for bKash, Rocket and Bank Transfer deposits and withdrawals are kept in your account history. The retention period for these records is stated in our privacy policy. You can review them in the account history panel after logging in.
Yes. Contact support through live chat or email and tell us which detail needs correcting. Changes to registered payment methods — such as a linked bKash or Rocket number — may require identity confirmation following the steps shown in your account.
Raise the question through our support email with a clear description of your concern and your account reference. We review each case against the published terms in place at the time of the event you are querying.
Updated policy documents are published with their effective date, visible in the footer links. If you use the platform after that date, you are accepting the revised terms. We recommend checking the policy documents periodically, particularly before large transactions.